All company owners and HR departments want to fill their employee roster with above-average employees who possess a strong work ethic. A person with a drive to succeed who can be counted on to deliver as promised can be difficult to find, so when a staff member checks off those boxes with flying colors, he or she should be prized. However, even with an A+ performance, employees who have a bad attitude present a conundrum to HR representatives. Great work isn’t the only factor when it comes to an overall stellar employee. For HR pros, here are some steps to consider if you’re faced with such an employee at your company.
Understand the Impact: A Bad Attitude Spreads Like Wildfire
As the saying goes, “One bad apple spoils the bunch.” While fellow team members may not suddenly develop a sour personality if a team member has a bad attitude, the effects of the person’s negative vibes can hinder others’ performance and bring down overall morale. Productivity can take a nosedive when employees are not feeling positive energy. In addition, clients and customers may also find themselves turned off. Chron.com notes, “Customers often become offended or disgruntled when exposed to an employee with a bad attitude.” HR Morning considers a “bad attitude” to include:
- Finding things to constantly complain about
- Exaggerating co-workers’ mistakes
- Gossiping and spreading rumors
- Talking behind co-workers’ backs
- Undermining supervisors
If you are considering letting a bad attitude slide, think about the company’s goals and how you plan to reach them. Follow company protocol to address this person’s rotten attitude before the whole team becomes embittered.
A Little Praise Goes a Long Way
Before an immediate dismissal or punishment of some sort, it would be wise to get to the root of the problem. HR Morning suggests letting the person with the bad attitude let off some steam in order to feel understood. Chron.com concurs, “Listen to their reasons for a bad attitude. If they are upset over a situation at work, try to help solve it.” In conjunction with lending an open ear, find something to praise about the individual. This person does a great job in their role. Perhaps they’ve helped land new clients or have made the company lots of money. Let the employee know that with an attitude adjustment, they will be viewed as an even more valuable asset to the company and will have better relationships with co-workers.
Behavior Can Trump Performance
After meeting with the person with a negative attitude and providing details regarding how they have disrupted the workspace and perhaps even alienated clients, if things do not change, they may have to search for a new job. Chron.com suggests offering a plan with a set time frame to make a noticeable improvement. Let them know what the repercussions will be if nothing changes.
While it may be hard to let go of a hard worker, a positive attitude plus good work makes for the best employee a company can ask for.
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